Shipping Policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there's a significant delay beyond our normal timeframe.
Shipping Time
Once your order has shipped, delivery times vary by destination:
Estimated Delivery Time
International (standard) 7–12 business days
Please note that delivery times are estimates and are not guaranteed. Actual delivery may be affected by customs processing, local carrier delays, weather, or other circumstances beyond our control.
Total Estimated Delivery Time
From order placement to arrival, most customers can expect their package within 8–14 business days, combining processing time and shipping time.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout, based on your location and the items purchased.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.
Customs, Duties, and Taxes
For international orders, please note:
Your order may be subject to import duties, taxes, or customs fees imposed by your country's government.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.
We have no control over these fees and cannot predict their amount. Please check with your local customs office for more information before ordering.
Delays
Occasionally, shipments may be delayed due to:
Customs inspections or clearance procedures
Extreme weather conditions
Local carrier disruptions or high shipping volumes
Incorrect or incomplete shipping addresses provided at checkout
If your order hasn't arrived within the estimated delivery window, please contact us and we'll help track it down.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately — we'll do our best to correct it before the order ships.
Lost or Stolen Packages
We are not liable for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly, and reach out to us so we can assist where possible.
Multiple Items, Multiple Packages
If you order multiple items, they may ship separately from different warehouses and arrive at different times. This is normal and doesn't indicate an error with your order.
Contact Us
If you have any questions about your shipment or this policy, please contact us at [your support email] and we'll be happy to help.